Data information notice in accordance with Regulation (EU) 2023/2854 (‘Data Act’) for related services

Bosch HomeCom Pro / Buderus Connect Pro / IVT Connect Pro („Service“)

Connected products and related services of Bosch Thermotechnik GmbH generate various data and information during their use. The following provides information about the data transferred and made available when using the service, how to access this data, and your data rights.


1. Transferred product data

1.1. Type, volume and frequency of data transmission

During the operation and use of the service, the following product data and related service data may be generated and transmitted. The specific data generated will vary based on the particular usage of the Service.

(a) Types of product data

  • Physical data: Current data (e.g. temperature, pressure, power, energy)

  • Device identification data (e.g. serial number, hardware and software version)

  • Status data (e.g. on/off, present/not present)

  • Error messages

  • Setting values / user configurations (e.g. room setpoint temperature, time programmes)

  • Historical Data (e.g. timeseries sensor data)

(b) Estimated volume

The amount of data varies depending on the data point and the use of the Service, with data volumes per data point ranging from 1 byte/h to 250 kB/h.

(c) Frequency of transmission:

The product data is transmitted continuously as long as an internet connection exists. The update frequency depends on the data point and ranges from every second to a single update after starting the Service.


2. Generated related service data

In addition to submitted product data, related service data is generated when using the service.

2.1. Type and estimated volume of generated related service data

(a) Types of related service data:

  • Device identification data (e.g. serial number, hardware and software version)

  • Status data (e.g. on/off, present/not present)

  • Error messages

  • Setting values / user configurations (e.g. room setpoint temperature, time programmes)

(b) Estimated volume

The amount of data varies depending on the data point and the use of the Service, with data volumes per data point ranging from 1 byte/h to 250 kB/h.

(c) Currentness of data

The data in the product is generated during use and operation in real time and continuously.


3. Storage location and retention period

The storage location and retention period vary for different data points.

The data is stored on external servers under the data holder's responsibility.

  • Snapshots are overwritten when a new one is requested. Historical data is stored for two years, after that, it is anonymized.


4. Access modalities

You can access the data generated and potentially stored within the platform / related service as follows:

Web Platform: The product data stored in the backend is available via the Gateway Management Portal/Service Partner Portal. To access this, you must be authenticated with your system using the Gateway Management Portal/Service Partner Portal. This requires the use of a computer or smartphone with the mobile application.

Data access requires the use of

  • The product data stored in the backend is available via the Gateway Management Portal/Service Partner Portal, which require the use of a computer and/or smartphone.

  • The use of the Gateway Management Portal:

  • https://devices.bosch-homecom.com

  • https://devices.ivt-connect.com

  • https://devices.buderus-connect.de


5. Terms of service, contract term and termination options

The terms of service which govern the term of the contract for the use of the Service and the options for early termination, for which acceptance is mandatory in order to use the Service and make use of any direct data access rights, can be viewed here: The terms of use of the Service can be viewed in the Gateway Management Portal/Service Partner Portal via info section or upon logging in the web app for the first time, or when the terms of service change. Contract termination can be achieved by not accepting these terms or via account deletion on the Gateway Management Portal/Service Partner Portal


6. Information on our own use of the data received

The data received and generated is used by the data holder as follows:

  • To provide the functionalities of the Service and the networked product

  • For the development and further development of products and services


7. Identity of data holder

BOSCH Thermotechnik GmbH, Sophienstr. 30-32, 35576 Wetzlar, Germany. You can find this information in the terms and conditions of your contracting partner.

email: EU-DataAct.HC@bosch.com


8. Disclosure to Third Parties

If you wish to allow or stop the disclosure of data to a third party after you have asked us to do so,

If you wish to share/stop the data with a third party or terminate such sharing, please add/remove the connection to that party on the Gateway Management Portal/Service Partner Portal with your customer/service provider service representative.


9. Right of appeal to the supervisory authority

In the event that you believe that your rights under Regulation (EU) 2023/2854 have been violated, you have the right to lodge a complaint with the competent authority responsible for supervising compliance with Regulation (EU) 2023/2854.


10. Information on trade secrets

The data generated by the networked product and the Service includes data that is subject to trade secret protection.